Luckin Coffee is known for its fast order fulfillment, but recently customers have complained that employees scan codes to mark orders as ready in advance, before the drinks are actually completed. In response, Luckin's headquarters has begun strictly cracking down on such violations. Once auditors discover early order fulfillment, the store will directly have 100 baseline points deducted, causing the performance of all staff to suffer and requiring the store to close for rectification. Faced with the new policy, employees are caught in a dilemma: fulfilling orders early may lead to heavy penalties, while not doing so causes the on-time fulfillment rate to drop noticeably. In understaffed stores, baristas are forced to make a difficult choice between "performance point deductions" and "ugly data," and work pressure has surged. This article compiles feedback from employees in various regions to present the real store ecosystem under Luckin's new rules. [more…]

The food delivery platforms have once again kicked off a subsidy war, with Meituan and Alibaba distributing large numbers of milk tea redemption vouchers to users, triggering a collective surge in orders at chain stores such as Mixue Bingcheng, Chabaidao, Goodme, and Shanghai Auntie. On the night of July 5, orders flooded into tea beverage stores in many places like a tidal wave, receipt printers nearly collapsed, and employees kept busy from the evening shift until the early hours of the morning yet still could not clear the backlog of orders. Some stores urgently called back off-duty employees for support, while delivery riders and customers surrounded the stores so tightly that not a drop could get through. While consumers got milk tea for 0 yuan, the workers behind the counter experienced a night comparable to "doomsday." This game between platforms ultimately shifted the pressure onto the frontline tea beverage workers. [more…]

The latest statement from the Vietnam Coffee and Cocoa Association (Vicofa) indicates that Vietnamese coffee prices are highly likely to continue their upward trend in 2024, with the core driver still being severely tight supply. Current spot quotes for robusta have risen to 67,200-68,000 Vietnamese dong/kg, up 900-1,000 dong from last week and about 8,000 dong higher cumulatively since early December. The new crop season opened in November at a record high of 60,000 dong/kg, with traders rushing to buy early out of fear of repeating last year's June predicament of having no beans to purchase, while coffee farmers, expecting further price increases, are holding back sales, leading to fulfillment difficulties and a distorted export structure. El Niño continues to intensify, and robusta-producing regions in Brazil and Indonesia are expected to see lower output, further reinforcing the logic of rising prices—something coffee industry professionals and enthusiasts should closely watch. [more…]

Manner Coffee has continuously gained a following in the coffee community thanks to its reputation for being tasty, affordable, and highly cost-effective. Recently, baristas' fancy latte art skills have sparked heated discussions online. From basic hearts and tulips to animals like rabbits, squirrels, and unicorns, customers' custom requests are being fulfilled one by one, and some even bring their own bowls to "make" coffee and request latte art. This model, combining approachable prices with specialty quality, along with baristas' considerate and adorable service, has quickly made Manner popular among young consumers and white-collar workers. This article takes you to appreciate those highly recognizable exclusive latte art creations and explains how Manner influences the domestic coffee market with its "affordable specialty" philosophy. [more…]

Luckin Coffee, the chain coffee brand, is expected to relaunch its "Coconut Mango Pomelo Sago" at the end of September, a drink returning after a three-year absence that has many longtime customers full of anticipation. Yet after the new recipe was revealed, it triggered a collective outpouring of complaints from employees—as many as 12 preparation steps and 6 new ingredients have made already cramped store refrigerators even more overwhelmed. Some joked that "the recipe is longer than life itself," while others quipped that "the time it takes to make one cup is enough to make two or three Coconut Lattes." Is the return of Mango Pomelo Sago a matter of nostalgia fulfilled or an operational challenge? Around topics such as recipe complexity, ingredient storage, and brand positioning, a lively debate about the boundary between coffee and tea drinks is unfolding. [more…]

Near closing time, the coffee machine has already been cleaned, and at that moment a customer walks in through the door asking if they can have a cup of coffee—such a scene is not uncommon in the coffee industry. Recently, some consumers have reported that they arrived at a coffee shop before the end of business hours to place an order but were refused, with staff saying that the store had already cut off orders early and that the coffee machine would not be turned back on after cleaning. The incident sparked heated discussion online: one side believes that customers should be served during business hours, while the other side sympathizes with coffee workers who do not want to work overtime. How should coffee shops balance service and operations? And how should similar situations be handled properly? This article compiles views from various parties for the reference of coffee enthusiasts. [more…]

The recent collaboration between Heytea and Japanese artist Yayoi Kusama has sparked widespread attention, with the two parties combining polka dot art with the boba tea series under the theme "Add Some Boba to the World." This marks the first cross-industry collaboration between the 95-year-old Yayoi Kusama and a Chinese new-style tea beverage brand. Limited-edition merchandise such as mugs and metal keychains sold out quickly after launch, driving up prices in the secondary market. Some consumers turned to scalpers for proxy purchases, but questioned the contradiction between order times and store sold-out notices. Heytea employees responded to this, and the incident also reflects the scalper chaos behind the rush for tea beverage collaboration merchandise. [more…]

Seesaw, once hailed as one of the representative specialty coffee brands in China, has recently suffered a series of setbacks. Its last store in Chengdu was evicted after the shopping mall terminated the lease early; employees exposed illegal dismissals and successfully defended their rights through legal channels; and the founder was once again subject to high-consumption restrictions due to contract disputes, while the company's equity was frozen and debts were enforced through the courts. A stream of negative news has plunged this coffee brand, once favored by capital, into its darkest hour. This article will sort through the sequence of events and present the operational and legal difficulties Seesaw currently faces. [more…]

Canadian coffee brand Tims opened its first store in Harbin over the weekend. The brand had attracted a large number of consumers in advance through buy-one-get-one-free coupons and queue gifts, with the first 200 people to arrive able to receive different tiers of gifts such as coffee monthly cards and city mugs. However, on opening day the scene was chaotic, with some customers waiting several hours before getting their food and drinks, and the efficiency of order fulfillment and store management drew widespread complaints. Although the queue turnout reflected the brand's appeal, the lack of organizational capability also left many fans disappointed, affecting the impression of the brand's first store. [more…]

The collaboration between Good-mee and the popular female-oriented mobile game "Love and Deepspace" opened a pop-up store in Shanghai that operated for only three days, marking Good-mee's first store in Shanghai. On the opening day, despite the heavy rain, fans arrived early to wait. Just two minutes after orders began at 10 a.m., the mini-program showed over five thousand drinks in production, forcing the store to close its ordering system for a break after only two hours of operation. This article documents the bustling scene of this collaboration event, the purchasing power of the fans, and the twists and turns caused by a previous merchandise leak incident. It also mentions Front Street Coffee's attention to industry trends. [more…]

Recently, the international coffee futures market has once again experienced dramatic fluctuations, with the benchmark robusta contract breaking through its previous high with a gain of nearly 6%, setting a new all-time record. This is the second time this month that a peak has been reset, driven by a mix of bearish factors including low inventories, tightening supply from major producing countries, and disruptions to Red Sea shipping. Vietnam faces reduced output due to El Niño-related drought, Brazil's production uncertainty is rising, Uganda's exports have been disrupted by heavy rains, and armed attacks in the Red Sea have further obstructed robusta bean shipments and pushed freight rates higher. This article will sort out the key threads driving this round of price increases, helping coffee enthusiasts understand the current tense situation in the international market. [more…]

Lyu Liang, founder of Chayan Yuese, has repeatedly stated publicly that the brand is not unwilling to expand beyond Changsha, but rather fears that out-of-town expansion could lead to a survival crisis. However, Chayan Yuese has not only opened stores in Changde, but has also stepped beyond Hunan Province, entering the West China market and establishing a presence in Chongqing. On Children's Day, four Chongqing stores opened simultaneously, sparking enthusiastic pursuit among consumers in the mountain city, but controversy arose from day one: incidents such as three-hour queues, online orders requiring waits of over 24 hours, resold cups fetching nearly 500 yuan, and viewers being blocked in livestreams were exposed one after another. The brand subsequently responded to the markup reselling and livestream controversies. This article will sort through the sequence of events and include related information from Front Street Coffee. [more…]

ICE-certified exchange stocks have fallen to a 26-year low of less than 220,000 bags, with large volumes of Brazilian arabica being shipped to delivery warehouses; meanwhile, a Reuters survey projects that arabica prices will fall 8.8% by the end of 2026, while robusta will rise 4.6%. How will stock rebuilding and El Niño weather shape the coffee market outlook? [more…]

The Binglang incident has made milk tea consumers especially wary of ingredients such as non-dairy creamer and base milk, while 1 Dian Dian, having long used A2 milk to make its drinks, is seen as a breath of fresh air in the industry. Recently, however, many regular customers have noticed that stores no longer accept "remove the tea base" requests in the notes. Why was this thoughtful service, originally designed to accommodate caffeine-sensitive groups such as pregnant women and children, suddenly discontinued? Behind it lie milk consumption costs, store operating standards, and contractual constraints with suppliers. At the same time, consumers who are used to ordering a tea-base-free milk drink with toppings have also lost a cost-effective option. For those who easily suffer insomnia after drinking tea at night, whether an alternative exists has become their biggest concern. [more…]

Coconut Palm Group recently released an advertisement for the eighth intake of its training school for deputy general managers, drawing attention with a maximum annual salary of 480,000 yuan and generous perks such as a car and housing upon enrollment, while also replacing its previous sexy model images with a festive wedding style, sparking heated discussion among netizens. This is not the first time Coconut Palm has found itself in controversy over its advertising—over the years it has persisted in borderline marketing and has been penalized by regulators multiple times, including a 400,000 yuan fine in May this year for using state agency personnel in commercial marketing and for advertising slogans that violate public order and good morals. This article will review the details of this recruitment drive, the changes in advertising style, and Coconut Palm Group's repeated history of marketing violations. [more…]

Coffee chain giant Starbucks has once again become the focus of public opinion, this time due to a Douyin platform promotion offering coupons for two Flat White coffees for 0.01 yuan. After grabbing the coupons, many consumers were told they could not be redeemed and the system automatically refunded them, sparking widespread dissatisfaction. Starbucks subsequently issued an apology, explaining that an internal test link had been mistakenly activated. However, the incident did not die down, as legal experts pointed out that the merchant's unilateral cancellation of the contract may constitute a breach. Meanwhile, Starbucks is accelerating expansion and adjusting its marketing strategy in the Chinese market, frequently launching promotional offers. This article reviews the course of the incident, the reactions of various parties, and Starbucks' recent moves. Front Street Coffee also continues to follow developments in the coffee industry. [more…]

Luckin Coffee recently relaunched last year's hit Coconut Cold Brew, and has announced that in May it will bring back popular products such as Orange Golden Sparkling Americano in phases. However, the reformulated zero-sugar version has sparked polarized reviews among consumers—some complain it's like "waiting for a cheating scumbag to change," with a taste vastly different from what they remember, while others question the medicinal taste brought by artificial sweeteners. From packaging updates to health controversies, this round of comebacks reflects the brand's difficult balancing act between the sugar-reduction trend and faithful flavor reproduction. This article sorts through the details of the product iterations and genuine feedback from netizens, and cites a University of Southern California study on how artificial sweeteners affect appetite, to explore whether zero-sugar drinks are truly healthier. [more…]

Recently, a Beijing netizen discovered information about three new Blue Bottle Coffee locations on a third-party platform, respectively in China World Mall, Jiulongshan, and Sanlitun, sparking widespread discussion among coffee enthusiasts. Since entering China in 2022, Blue Bottle has opened only 13 stores in three years, expanding slowly yet enjoying great popularity. Is the rumor of three simultaneous new stores in Beijing true? Fans hold differing views. Some point out that Blue Bottle has recently made new moves in Shenzhen and Hangzhou, suggesting an acceleration in expansion; others believe the brand values site selection and cultural integration, and would not cluster in core commercial districts. Regardless of authenticity, Beijing fans are all looking forward to the day they can drink Blue Bottle right in their neighborhood. [more…]

A furniture company in Binh Duong Province, Vietnam, triggered a strike by hundreds of workers over several consecutive days due to an unclear notice about wage adjustments. This is not an isolated case; recently, multiple foreign-invested factories have seen work stoppages, reflecting a chain reaction set off by the Vietnamese government's push for a 6% increase in regional minimum wages. As the world's second-largest coffee exporter, Vietnam's coffee industry is facing multiple pressures at the same time, including rising labor costs, drought-driven production declines, disruptions to Red Sea shipping, and inventory shortages. Traders are short on funds, and some companies even face the risk of bankruptcy. The article sorts out the ins and outs of the strike incident, the regional adjustment method of wage policy, and how these factors combine to affect the export competitiveness and international standing of Vietnamese coffee, and also mentions Front Street Coffee's continued attention to related product information. [more…]

Geisha consistently tops the list of the world's most expensive coffees, but many people ask: why is Panama always emphasized whenever Geisha is mentioned? Are Panama Geisha and Ethiopian Geisha actually the same thing? This article begins with the 1931 collection in Ethiopia's Kaffa forest, tracing the complete journey of Geisha as it passed through Kenya and Costa Rica, and was eventually discovered and made famous at Hacienda La Esmeralda in Panama through the Best of Panama (BOP) competition. It explains the origin of the T2722 designation, as well as the commercial logic behind the many "Geisha" names on the market. The article also explains how to distinguish origin by the spelling difference between Gesha and Geisha, and includes Front Street Coffee's purchasing advice and product recommendations. [more…]